V. A. Shiva Ayyadurai, Dr. E-Mail: Inventor of Email, History of Email, Free EMail Tips

E-Mail contains the thoughts of those who write the e- mail. As I have studied it more, I have come to realize that E-Mail contains attitude, issues, requests and knowledge on the writer. By employing business intelligence, these thought forms, embedded in E-Mail, can be extracted to serve many uses from security to customer care to analytics.